SERVICE PHILOSOPHY

Full-lifecycle support for reliable long-term operation.

It is not the end, but the beginning. Honbest has set up a system of pre-sale, in-sale, and post-sale all-cycle plant services to protect your equipment from the steady operation.

Service Philosophy

Honbest insists."In-house services, follow-up.Since the first day of the project, the original company team has followed up, not outsourced or transferred.

Ensure that each link is accountable and that each response is quickly put in place so that your automated system can operate in a stable manner over the long term, without any concern.

FULL CYCLE SERVICE

Full-cycle service systems

PRE-SALES

Pre-sale services

Free surveys, tailor-made.

Free door-to-door survey of sites to gain insight into actual conditions and needs
Engineer team one-on-one program design, customized as required
Provide detailed programme narratives and quotations, transparent communication without hidden costs
It's possible to arrange field visits to similar projects.

IN-SALES

Installation & Commissioning

It's a follow-up. It's all under control.

The exclusive project manager interfaces all the way and regularly synchronizes project progress
Strict goods control at production, installation, debugging, nodes acceptance
Technical team presence mentors during on-site installation debugging
Free training for operators to ensure delivery is ready for use

AFTER-SALES

After-Sales Support

Rapid response, long-term security

7 x 24-hour technical hotline to respond to failure calls
Yangtze River Delta service within 48 hours, quick fixes.
Quality assurance equipment replacement free of charge, post-quality assurance cost maintenance
Provision of annual insurance services, regular inspections and maintenance, pre-emption
Systems can be continuously upgraded with enterprise development to extend the life cycle of equipment

RESPONSE PROCESS

Service response process

Report an Issue

Call the technical hotline 7 x 24 hours or contact the exclusive project manager to describe the failure

Remote diagnosis

Remote access system for technical engineers to quickly locate the cause of the failure and give an initial plan

On-Site Resolution

Remotely unsolved malfunctions. Engineers will be available within 48 hours of Yangtze River Delta.

Recovery visits

Once the failure management is completed, confirm that the equipment is functional and return to follow-up status on a regular basis

SERVICE COMMITMENT

Service commitments

Original

In-House Service Team

Professional original services team, no outsourcing, no personal responsibility at every point.

Speed

Quick Response

7 x 24-hour technical hotline with door-to-door services in Yangtze River Delta areas within 48 hours

Continuity

Long-term support

Long-term technical support for equipment, continuous upgrade of systems, extension of equipment life cycle

Flexibility

Options for protection

Annual insurance services are optional, regular inspections and maintenance are conducted, and the presence of staff is more economical

We know that for industrial companies, the steady operation of equipment is productivity. Every quick response, every hard-core maintenance, is protecting your production.

SelectionHonbest From programme design to equipment delivery, from installation to long-term transport, the team from the in-house of Honbest was accompanied by the team.

Access to Honbest's exclusive services programme

If you need more details on the service or make an appointment for a free site survey, please contact the Honbest Service Team.

Free site surveys Customized programme design Delivery of complete equipment Long-term transport security

Intelligent Storage · End-to-End Solutions